About the role
Provide professional customer support for banking customers by telephone, email and digital channels. Help with account queries, payments, cards, online banking and general service requests; explain processes clearly; maintain accurate records; identify and escalate complaints or vulnerable-customer needs; follow identity-verification, fraud-prevention, data-protection and security procedures; and meet agreed service and quality standards while working from home. The employer will supply the laptop and other required work peripherals, delivered to the successful candidate through DPD. Candidates will not be asked to purchase company equipment or pay an equipment-delivery fee.
Requirements
Applicants must currently live in the United Kingdom and hold a valid visa or other appropriate, ongoing right to work in the UK. Strong spoken and written English, a professional telephone manner, attention to detail, basic digital skills and a quiet home workspace with reliable internet are required. Previous customer service, contact-centre or banking experience is an advantage but is not essential.
Working hours
Full-time, home-based role. Working hours and shift pattern will be confirmed by the employer.
Sponsorship information
No visa sponsorship is available for this vacancy. Applicants must already have valid permission to live and work in the United Kingdom for the duration of the employment.